Lawyers need to be good listeners--not just employ call centers and intake people

Lawyers must be good listeners. They need to get to know their clients, learn about them, and immerse themselves in their cases. Otherwise you can't understand your client and you can't understand the case. You won't be nearly as helpful to your client. In essence, you will be doing the client a disservice. In my opinion, you will fail to zealously represent your client, which is unethical.